Which two statements describe the SD Troubleshooting Methodology? (Choose two.)

Which two statements describe the SD Troubleshooting Methodology? (Choose two.)
A . It is eight steps that guarantee a logical way to isolate an issue.
B . It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, prevention for the future.
C . It is eight steps that define how to escalate third-party integration issues.
D . It is eight steps that used to guarantee systems are operational after an implementation.
E . It is eight steps that ensure a faster time to resolution.

Answer: B,D