Which two Salesforce configuration features should be recommended?

Cloud Kicks has asked its UX Designer to optimize its Salesforce instance to help the IT help desk team quickly resolve queued Case.

The requirements include:

* The ability to view their Case queue while working a particular Case.

* A persistent place to create Notes.

Which two Salesforce configuration features should be recommended? Choose 2 answers
A . Docked Utility Bar
B. List View – Split View
C. Dynamic Forms
D. Activity Timeline

Answer: C,D