Which two market trends should be Included?

A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.

Which two market trends should be Included? (Choose two.)
A . Engaging customers on their terms
B . Customers initiating calls into the Contact Center by telephone only
C . Evolution of the Contact Center agent
D . Contact Center data gathered from generic reports only

Answer: A,D