Which two configurations, when performed together, allow a doctor to update the parent case while staff work on the respective child cases?

A hospital uses a Patient visit case type to track Emergency Room (ER) visits. The case type can create Lab analysis and Diagnostic imaging child cases. While the child cases are active, the attending doctor must be able to update the Patient visit case with notes.

Which two configurations, when performed together, allow a doctor to update the parent case while staff work on the respective child cases? (Choose Two)
A . Configure the Patient visit case type to allow multiple users.
B . Configure the Lab analysis and Diagnostic imaging case types to allow other users to open the parent case type.
C . Configure the Lab analysis and Diagnostic imaging case types to allow one user.
D . Configure the Patient visit case type to allow one user.

View Answer

Answer: A, B

Explanation:

To enable the attending doctor to update the Patient visit case while the Lab analysis and Diagnostic imaging child cases are active, the following configurations are necessary:

A: Configuring the Patient visit case type to allow multiple users ensures that more than one user can work on the case simultaneously, which would allow the doctor to update the case with notes even while the child cases are in progress.

B: Configuring the Lab analysis and Diagnostic imaging case types to allow other users to open the parent case type ensures that opening the child cases does not lock the parent case, allowing the doctor to make updates concurrently.

Reference: Pega official documentation on case type configuration and locking strategies.