Which two abilities does forecasting and planning provide?

Universal Containers (UC) wants to better understand their service business and Field Service Technician terms’ schedules. A Consultant suggested UC start to forecast and plan.

Which two abilities does forecasting and planning provide?
A . Proactively adjust Service Contracts.
B. More accurately assign Work Orders based on skills.
C. Proactively adjust to address demand fluctuations.
D. More consistently meet customer response times.

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Answer: B,C