Which three KPIs could be used to help understand the chatbot’s impact on customer service?

Northern Trail Qutfitters implemented a chatbot on its Experience site.

Which three KPIs could be used to help understand the chatbot’s impact on customer service? Choose 3 answers
A . Number of lead records created
B. CSAT (Customer Satisfaction score)
C. Case deflection
D. Average Handle Time compared to Bot Session Time
E. Case Type byIssue

Answer: B,C,D

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