What are two ways a question can be escalated to a case? Choose 2 answers

What are two ways a question can be escalated to a case? Choose 2 answers
A . Manually by a moderator selecting ‘’Escalate to Case’’ in the Feed
B. Manually by users commenting ‘’Escalate’’
C. Automatically via Case Assignment Rules
D. Automatically via process Builder by meeting specified criteria

View Answer

Answer: A,D