Which routing approach whould you use?

An insurance compagny offers personal property insurance. Jewelry is a special type of personal property. Jewelry coverage requires that the user managing the request is trained to appraise jewelry. Assignments for jewelry appraisals must go to skilled users .

Which routing approach whould you use?
A . Route requests to a reporting manager who assigns the request to a user to ensure fast processing
B . Route requests to a work group whose members have the skill rating parameters
C . Route directly to users who are members of a work group that uses skill rating parameters
D . Route requests to a decision table that routes the request to a work group in a location where there are users who have appraisal skills

Answer: B