Monday, what is the assignment urgency at noon Wednesday?

PEGAPCBA86V1 1 Comment

The service level provides a four-hour initial delay. If the case urgency is set to 10 and the case reatches the assignment at 9 A.M.

Monday, what is the assignment urgency at noon Wednesday?

A. 60

B. 100

C. 80

D. 50

Answer: A

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CORRECT ANSWER
CORRECT ANSWER
1 year ago

This should be 80

Case Urgency : 10
Start of SL : 20

At 9 am monday : 30
At 9 am tuesday : 30 + 10 (8 hours) + 20 = 60
At 9 am Wednesday : 60 + 20 = 80

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