Which of the following total quality management (TQM) principles would be most relevant to address this issue?

A manufacturing company has identified a bottleneck in the production process that is affecting product quality and customer satisfaction.

Which of the following total quality management (TQM) principles would be most relevant to address this issue?

A. Employee involvement

B. Continuous improvement

C. Process management

D. Leadership

View Answer

Answer: B

Explanation:

Continuous improvement is a TQM principle that involves constantly seeking ways to enhance the quality of products, services, and processes by reducing waste, errors, and defects. A bottleneck in the production process is a sign of inefficiency and poor quality that can be improved by applying various tools and techniques such as lean, Six Sigma, Kaizen, or PDCA.