The first step in performing a root cause analysis using the SCOR model involves:

The first step in performing a root cause analysis using the SCOR model involves:
A . identifying sources of deviation.
B . linking processes to metric hierarchy.
C . decomposing performance attributes.
D . establishing process benchmarks.

View Answer

Answer: B

Explanation:

According to the CTSC exam content manual1, the first step in performing a root cause analysis using the SCOR model involves linking processes to metric hierarchy, which means mapping the SCOR processes to the SCOR metrics and identifying the relevant performance attributes and levels. This step helps to establish the scope and boundaries of the analysis and to align the processes with the strategic objectives of the organization.