Which of the following should an IS auditor recommend as a PRIMARY area of focus when an organization decides to outsource technical support for its external customers?

Which of the following should an IS auditor recommend as a PRIMARY area of focus when an organization decides to outsource technical support for its external customers?
A . Align service level agreements (SLAs) with current needs.
B. Monitor customer satisfaction with the change.
C. Minimize costs related to the third-party agreement.
D. Ensure right to audit is included within the contract.

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Answer: A