Which of the following is the most significant area of concern for management regarding this proposed agreement?

An organization is considering the outsourcing of its business processes related to payroll and information technology functions .

Which of the following is the most significant area of concern for management regarding this proposed agreement?
A . Ensuring that payments to the vendor are appropriate and timely for the services delivered.
B . Ensuring that the vendor has complete management control of the outsourced process.
C . Ensuring that there are means of monitoring the efficiency of the outsourced process.
D . Ensuring that there are means of monitoring the effectiveness of the outsourced process.

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Answer: D