Which of the following are correct for parent/child synchronization? (Choose two.)

Which of the following are correct for parent/child synchronization? (Choose two.)
A . Multiple child cases can be managed from a parent case as in Major Issue Management
B . The Administrator can choose which fields to synchronize from parent to child cases
C . Parent to child cases can be synchronized regardless of which state the case is in
D . The property to synchronize parent to child cases is automatically enabled

View Answer

Answer: A, C

Explanation:

https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/config-major-case-synchronization.html