What are the conditions that matching rules are based on? (Choose two.)

What are the conditions that matching rules are based on? (Choose two.)
A . Agent resources best suited to work on a case
B . Specific routing rules
C . Filters set up in advanced work assignment
D . Specific case attributes

View Answer

Answer: A, D

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/c_CaseRouting.html