Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case processing from Tier1 and know how far Tier1 had progressed in troubleshooting?

Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case processing from Tier1 and know how far Tier1 had progressed in troubleshooting?
A . Service Console Macros
B. Lightning Guided Engagement
C. Path for Cases
D. Lightning Flow Component

View Answer

Answer: B