What should a consultant recommend to meet this requirement?

Universal Containers has an active presence on Twitter and Facebook. Customers’ requests from these social media channels should be responded to by support agents.

What should a consultant recommend to meet this requirement?
A . Social Persona for Twitter and Facebook.
B. Social Media Marketing message tagging.
C. Social Customer Service for Twitter and Facebook.
D. Einstein Bot social queues.

View Answer

Answer: C