Which approach fulfills this requirement?

A case type for voiceover requests includes two tasks: Edit Script and Record Script. Your team has been asked to route Edit Script tasks to editors and Record Script tasks to actors.

Which approach fulfills this requirement?
A . Create two new work queues, one for editors and one for actors.
B . Create one new work queue and split the tasks by type.
C . Create one work group for both personas and route to the work group.
D . Create two new work groups in Dev Studio that reference one work queue.

View Answer

Answer: A