What three pieces of information should be collected to troubleshoot the issue?

A user reports that sometimes they have issues using their remote desktops and published applications.

What three pieces of information should be collected to troubleshoot the issue? (Choose three.)
A . What exactly did the user see on the screen when the issue occurred?
B . Has the user reformatted recently to clean up old cached data?
C . Does the user’s home PC have the same problem?
D . What time was it when the problem occurred?
E . What was the user doing when the issue happened?

View Answer

Answer: A,D,E