What should you do if a patient is starting to become angry when talking to you?

What should you do if a patient is starting to become angry when talking to you?
A . Match their anger
B . Remain calm
C . Call security
D . Send them straight to a superior

Answer: B

Explanation:

Most often a patient will become angry if they are frustrated or frightened. By remaining calm and reasonable you have a chance to demonstrate proper behavior for them to mirror, and then you can find the underlying reason for their anger. You should, however, always call for assistance if you feel physically threatened.