What should you do?

Your organization deployed Google Workspace Enterprise within the last year, with the support of a partner. The deployment was conducted in three stages: Core IT, Google Guides, and full organization. You have been tasked with developing a targeted ongoing adoption plan for your Google Workspace organization.

What should you do?

A. Use Google Guides to deliver ad-hoc training to all of their co-workers and reports.

B. Use Work Insights to gather adoption metrics and target your training exercises.

C. Use Reports APIs to gather adoption metrics and Gmail APIs to deliver training content directly.

D. Use a script to monitor Email attachment types and target users that aren’t using Drive sharing.

Answer: B

Explanation:

Work Insights is a tool designed to measure how Google Workspace is being adopted across an organization. With it, you can get detailed insights into how different teams are using the various Google Workspace apps. This information is invaluable for developing a targeted ongoing adoption plan. You can see which teams are fully utilizing the suite and which ones are lagging, allowing you to target your training and support resources more effectively.

Let’s examine the other options:

A. Using Google Guides to deliver ad-hoc training can be useful but is not as targeted or measurable as using Work Insights. Without metrics, it’s hard to know where to focus your efforts.

C. Using Reports APIs for gathering adoption metrics and Gmail APIs for delivering training content is a more technical approach. While it can provide a level of detail, it may be over-complicated for what you need and doesn’t offer the straightforward, user-friendly dashboard that Work Insights does.

D. Using a script to monitor Email attachment types to target users who aren’t using Drive sharing is a very specific action that doesn’t give a comprehensive view of Google Workspace adoption. It also focuses only on one aspect (Drive sharing), whereas Work Insights would give you a broader overview.

So, using Work Insights would be the most effective way to gather adoption metrics and target your training exercises for an ongoing adoption plan.