How can you create a system to assign conversations to different receptionists using Workspace?

Your company has numerous locations throughout the world. Each of these locations has multiple office managers that field questions from employees through an email alias. Some questions have not been answered by an office manager.

How can you create a system to assign conversations to different receptionists using Workspace?
A . Create a Google Groups Collaborative Inbox.
B . Use App Script to design a ticketing system that marks conversation ownership.
C . Contract with a third-party solution, such as ServiceNow.
D . Create Google Tasks and assign them to receptionists to address unanswered questions.

Answer: A