What should you do?

You need to design a solution that meets the monitoring requirements.

What should you do?
A . In Operations Manager, create an override for the HR application monitor that will close any open HR application performance tickets in Service Manager.
B . In Service Manager, create a queue that will open a new ticket or close any existing HR application performance ticket when the performance alert has been resolved in Operations Manager.
C . In Service Manager, create a workflow that will open a new ticket or close any existing HR application performance ticket when the performance alert has been resolved in Operations Manager.
D . In Service Manager, create an alert routing rule in the Operations Manager Alert connector that creates a new incident when the HR application produces a performance alert.

View Answer

Answer: C

Explanation:

* Scenario: You have the following monitoring requirements:

Each time HRApp1 shows performance problems, ensure that a ticket is created.

When performance problems are resolved, ensure that the ticket closes automatically.

* In System Center 2012 C Service Manager, a workflow is a sequence of activities that automate a business process. Workflows can, for example, update incidents when various changes occur.

Reference: Configuring Workflows in System Center 2012 – Service Manager

https://technet.microsoft.com/en-us/library/hh495667.aspx