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What should the administrator investigate to determine the cause of the failure?

This error is generated when a vSphere administrator takes a VM snapshot:

An error occurred while taking a snapshot: Failed to quiesce the virtual machine

What should the administrator investigate to determine the cause of the failure?
A . Check if the virtual machine is already running on snapshots.
B . Check if the virtual machine is in suspended state.
C . Check if VMware Tools is installed on virtual machine.
D . Check if the virtual machine has an ISO mounted.

Answer: C

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