What is the significance of the Channel Measure field in the Account by Agent report?

What is the significance of the Channel Measure field in the Account by Agent report?
A . It is a count of interactions attended by the agent, including the interactions that were transferred with the reporting period by channel.
B . It is the amount of time the agent spends working interactions within the reporting period by channel.
C . It is used to determine the number of channels that the agent supported while supporting an account.
D . It is a count of interactions directed to the agent within the reporting period by channel.

View Answer

Answer: C

Explanation:

Reference: https://documentation.avaya.com/bundle/UsingOceanalyticsInsightsforOceanaReports_r34/page/Account_by_Agent.html