What is the next step if you must escalate an open case?

What is the next step if you must escalate an open case?
A . Upload the support case and core data files to NetApp Suport and to Engineering.
B . Clustered Data ONTAP triggers the AutoSupport mechanism automatically again.
C . Call NetApp Support and ask to speak to the duty manager.
D . Call NetApp Support and open a new case.

Answer: C

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