VMware 5V0-62.22 VMware Workspace ONE 21.X UEM Troubleshooting Specialist Online Trainingexams
VMware 5V0-62.22 Online Training
The questions for 5V0-62.22 were last updated at Dec 08,2023.
- Exam Code: 5V0-62.22
- Exam Name: VMware Workspace ONE 21.X UEM Troubleshooting Specialist
- Certification Provider: VMware
- Latest update: Dec 08,2023
Which VMware Tunnel utility can help troubleshooting by gathering all the necessary component log files that may be required during the process?
- A . tunnel_snap
- B . tunnel_vi
- C . tunnela_udrt
- D . tunnel_nano
The tunnel_snap utility can help troubleshooting by gathering all the necessary component log files that may be required during the process. This utility is available on both Linux and Windows versions of VMware Tunnel1.
The tunnel_snap utility collects logs from the following components:
VMware Tunnel service
Per-App Tunnel service
Content Gateway service
VMware Tunnel configuration files
Network information The other options are not valid utilities for VMware Tunnel.
An organization has successfully used VMware Workspace ONE UEM to deploy a managed, public application to Android, iOS, and Windows devices in the same OG for the last year.
The Windows and Android users can still install this application The iOS device users, however, report that they can see and install other applications in the VMware Workspace ONE Catalog, but suddenly they are unable to see this application in the VMware Workspace ONE Catalog.
What is the most likely cause of this issue?
- A . The application assignment via a smart group was misconfigured.
- B . The application assignment via the enrollment type was misconfigured.
- C . The organization’s Apple Push Notification certificate expired.
- D . The organization’s Apple sToken expired.
An administrator has started to integrate Workspace ONE UEM with test connection and is unable to move forward.
Which situation could cause this test connection failure?
- A . The provided Workspace ONE Access Username is incorrect
- B . The provided Workspace ONE UEM API key is incorrect
- C . The provided Workspace ONE UEM Username is incorrect.
- D . The provided Workspace ONE Access API key is incorrect.
When integrating Workspace ONE UEM, it’s crucial that the correct API keys and credentials are used. A test connection failure could stem from a number of issues, but looking at the options provided:
The following error is seen on the AirWatch Cloud Connector (ACC) logging:
Which connectivity should be investigated to restore ACC functionality?
- A . From ACC to AWCM
- B . From the Active Directory Server to the ACC
- C . From AWCM to the Active Directory Server
- D . From the ACC to the Active Directory server
The connectivity that should be investigated to restore ACC functionality is from the ACC to the Active Directory server. The error message in the ACC logging indicates that the ACC cannot connect to the Active Directory server due to a network error. This could be caused by firewall settings, proxy settings, network configuration, or other factors that prevent the ACC from communicating with the Active Directory server. The administrator should check and resolve these issues to restore the ACC functionality2.
An administrator is unable to enroll Android devices with directory accounts but successfully enrolled the device with a basic working previously.
Which logs should the administrator review to begin troubleshooting the Android directory account enrollment issue?
- A . VMware Tunnel
- B . VMware Workspace ONE Intelligent Android Hub
- C . AirWatch Cloud Connector
- D . Unified Access Gateway
According to the Device enrollment issues with Workspace ONE article3, one of the possible causes of enrollment failure is that the ACC service is not working properly or cannot communicate with the directory service. The administrator can review the ACC logs and test the connection to verify if there are any errors or issues with the ACC service or configuration.
The logs that the administrator should review to begin troubleshooting the Android directory account enrollment issue are AirWatch Cloud Connector (ACC) logs. The ACC is responsible for integrating Workspace ONE UEM with directory services such as Active Directory or LDAP. If the administrator is unable to enroll Android devices with directory accounts, it could indicate that there is a problem with the ACC configuration, connectivity, or synchronization. The administrator should review the ACC logs to identify and troubleshoot the root cause of the issue3.
A company uses Secure Email Gateway to provide email access to its mobile devices and uses Exchange 20VT6 as its email infrastructure.
Today the VMware Workspace ONE UEM administrator received a report that all newly enrolled devices (iOS and Android) were unable to receive email After speaking with some end users, the administrator found previously enrolled devices were still able to receive email on their mobile devices. The users who reported this issue are able to access their email through Outlook Web Access (OWA) on their computers.
Which statement describes the possible root cause of this issue?
- A . The Secure Email Gateway server is unable to connect to the Exchange server.
- B . The Exchange 2016 client access server cluster sporadically refuses to connect (HTTP 500)
- C . There is an email compliance policy restricting email access to only Android devices.
- D . The Secure Email Gateway is unable to update policy with VMware Workspace ONE UEM API
The key details provided are:
Only newly enrolled devices are unable to receive email.
Previously enrolled devices still receive emails without issues.
Affected users can access their emails via Outlook Web Access (OWA) on their computers.
Let’s analyze each option:
An organization has introduced a complex password requirement on enrolled mobile devices. This has also caused a significant increase in the help desk’s ticket load around password resets for mobile devices. The organization needs to curb these requests and allow users, once authenticated, to resolve their own device passcode issues
Which service can help meet this goal?
- A . Device Management Console
- B . Self-Service Portal
- C . SQLCMD
- D . AWCM
The service that can help meet this goal is the Self-Service Portal. The Self-Service Portal is a web-based application that allows users to perform various actions on their enrolled devices, such as lock, unlock, wipe, or unenroll1. Users can also reset their device passcode through the Self-Service Portal, which can reduce the number of help desk tickets and improve user satisfaction2.
A VMware Workspace ONE administrator is managing a fleet of console.
Which step would assist in troubleshooting this problem?
- A . Network traffic tools to capture Android traffic
- B . xCode to extract the device debug log
- C . Android SDK and do a tcpdump
- D . Workspace ONE UEM Console Request Debug Log
When troubleshooting issues in a fleet of devices managed by VMware Workspace ONE UEM, having the right tools and logs is crucial to identify and resolve the problem. Let’s evaluate each option:
Which option is available for Unified Access Gateway to export a collection of all logs?
- A . Use the UAG-log-archive.zip download button within the VMware Workspace ONE Access Admin Ul.
- B . Export the UAG-log-archive.zip from the VMware Workspace ONE UEM console troubleshooting page.
- C . Use the UAG-log-archive zip download button from the Support Settings section in the UAG Admin Ul.
- D . Export the UAG-log-archive.zip from the logging option in the OVF template
The option that is available for Unified Access Gateway to export a collection of all logs is using the UAG-log-archive.zip download button from the Support Settings section in the UAG Admin UI. This ZIP file contains all logs from the Unified Access Gateway appliance, such as system information, network configuration, edge service logs, and so on4. This option can help troubleshoot any issues or errors related to Unified Access Gateway deployment and operation.
Which VMware Workspace ONE UEM console configuration page would be
- A . Groups & Settings > All Settings > Admin > Diagnostics > Logging
- B . Groups & Settings > All Settings > Storage > Logging
- C . Groups & Settings > All Settings > Troubleshooting > Logging
- D . Groups & Settings > All Settings > System > Logging
The VMware Workspace ONE UEM console configuration page that would be used to enable debug logging for a specific device is Groups & Settings > All Settings > Admin > Diagnostics > Logging5. This page allows administrators to enable debug logging for a specific device or a group of devices based on various criteria, such as platform, model, ownership, and so on5. Debug logging can help collect more detailed information about device events, actions, and errors for troubleshooting purposes.