The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
A . The maximum capacity that an agent may handle simultaneously for each supported media type
B. The after call work time for each media type
C. The length of time that an agent may spend on each media type
D. The number of different media types that an agent may handle simultaneously
E. The media types that can interrupt current interactions that an agent is handling

Answer: A,D,E

Explanation:

Reference: https://help.mypurecloud.com/articles/utilization/