The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
A . The maximum capacity that an agent may handle simultaneously for each supported media type
B . The after call work time for each media type
C . The length of time that an agent may spend on each media type
D . The number of different media types that an agent may handle simultaneously
E . The media types that can interrupt current interactions that an agent is handling
Answer: A,D,E
Explanation:
Reference: https://help.mypurecloud.com/articles/utilization/
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