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Which of the following components can be added to scripts? (Choose all that applies.)
Which of the following components can be added to scripts? (Choose all that applies.)A . Visual Basic ControlB . TextC . Call FlowD . CheckboxE . Web PageF . ImageView AnswerAnswer: B,D,E,F Explanation: Reference: https://help.mypurecloud.com/articles/script-components/
Which option in the Audio Sequence configuration allows you to add a slight amount of silence as a Menu Prompt to avoid Architect?
Which option in the Audio Sequence configuration allows you to add a slight amount of silence as a Menu Prompt to avoid Architect?A . Default Menu choiceB . Menu optionsC . Add blank audioD . Menu promptView AnswerAnswer: C Explanation: Reference: https://help.mypurecloud.com/articles/set-audio-sequence/
Which of the following options are used when scheduling a report? (Choose three.)
Which of the following options are used when scheduling a report? (Choose three.)A . Time periodB . Custom Date RangeC . RecurrencesD . Time zoneE . Start TimeView AnswerAnswer: A,B,C Explanation: Reference: https://help.mypurecloud.com/articles/configure-a-report/
What would you select from the Performance menu to view real-time statistics for all active campaigns?
What would you select from the Performance menu to view real-time statistics for all active campaigns?A . ScriptsB . Campaign ManagementC . Outbound CampaignsD . SchedulesView AnswerAnswer: C Explanation: Reference: https://help.mypurecloud.com/articles/outbound-campaign-details-view/
What would you select from the Admin>Outbound Dialing menu to create a new campaign?
What would you select from the Admin>Outbound Dialing menu to create a new campaign?A . ScriptsB . SchedulesC . Campaign DashboardD . Campaign ManagementView AnswerAnswer: D Explanation: Reference: https://help.mypurecloud.com/articles/create-predictive-dialing-campaign/
What statements are true regarding contact lists used for outbound campaigns? (Choose three.)
What statements are true regarding contact lists used for outbound campaigns? (Choose three.)A . Contact lists must contain the home phone number and first and last name fields, at a minimumB . Contact lists are read-only and cannot be updated by the agentsC . A contact list can have its...
What items could be defined as policies?
Policies automate repetitive quality management tasks . What items could be defined as policies? (Choose three.)A . Update the Do Not Call list with records that have the appropriate wrap-up codeB . Determine how many evaluations per hour to assign to a quality evaluatorC . Set up a schedule to...
What two options are available to create a customized user role?
What two options are available to create a customized user role?A . Copy an existing role then add the necessary permissions to meet your needsB . Create a new Role and assign the necessary permissions to that roleC . Create or modify a workgroup to meet your needsD . Create...
Select the applicable options for Genesys Cloud Architect. (Choose three.)
Select the applicable options for Genesys Cloud Architect. (Choose three.)A . Play pre-recorded messagesB . Convert text to speechC . Configure queuesD . Configure skillsE . Receive and route callsView AnswerAnswer: A,B,C Explanation: Reference: https://help.mypurecloud.com/articles/architect-features/
What are callable time sets?
What are callable time sets?A . Callable Time Sets allow you to define calling times for various time zones. Multiple Callable Time Sets can then be associated with a single campaign.B . Callable Time Sets allow you to define calling times for various time zones. A Callable Time Set can...
