Which option in the Audio Sequence configuration allows you to add a slight amount of silence as a Menu Prompt to avoid Architect? A . Default Menu choice B . Menu options C . Add blank audio D . Menu prompt
What statements are true regarding contact lists used for outbound campaigns? (Choose three.) A . Contact lists must contain the home phone number and first and last name fields, at a minimum B . Contact lists are read-only and cannot be updated by the agents C . A contact list can have its own unique structure, including an arbitrary number of phone number types D . Each campaign can have its own contact list, or contact lists can be shared among campaigns E . To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name
What items could be defined as policies? (Choose three.) A . Update the Do Not Call list with records that have the appropriate wrap-up code B . Determine how many evaluations per hour to assign to a quality evaluator C . Set up a schedule to run a daily report D . Automatically assign an evaluation for all calls over 5 minutes E . Determine how long to retain recordings and whether to archive or delete them
What two options are available to create a customized user role? A . Copy an existing role then add the necessary permissions to meet your needs B . Create a new Role and assign the necessary permissions to that role C . Create or modify a workgroup to meet your needs D . Create a new Group and assign the necessary permissions to the group
Select the applicable options for Genesys Cloud Architect. (Choose three.) A . Play pre-recorded messages B . Convert text to speech C . Configure queues D . Configure skills E . Receive and route calls
What are callable time sets? A . Callable Time Sets allow you to define calling times for various time zones. Multiple Callable Time Sets can then be associated with a single campaign. B . Callable Time Sets allow you to define calling times for various time zones. A Callable Time Set can then be associated with multiple campaigns. C . Callable Time Sets provide a way to define your own time zones to associate with a campaign. D . Callable Time Sets are used to define when a campaign starts and stops.