Which of the following components can be added to scripts? (Choose all that applies.)
A . Visual Basic Control
B . Text
C . Call Flow
D . Checkbox
E . Web Page
F . Image
Answer: B,D,E,F
Explanation:
Reference: https://help.mypurecloud.com/articles/script-components/
Which option in the Audio Sequence configuration allows you to add a slight amount of silence as a Menu Prompt to avoid Architect?
A . Default Menu choice
B . Menu options
C . Add blank audio
D . Menu prompt
Answer: C
Explanation:
Reference: https://help.mypurecloud.com/articles/set-audio-sequence/
Which of the following options are used when scheduling a report? (Choose three.)
A . Time period
B . Custom Date Range
C . Recurrences
D . Time zone
E . Start Time
Answer: A,B,C
Explanation:
Reference: https://help.mypurecloud.com/articles/configure-a-report/
What would you select from the Performance menu to view real-time statistics for all active campaigns?
A . Scripts
B . Campaign Management
C . Outbound Campaigns
D . Schedules
Answer: C
Explanation:
Reference: https://help.mypurecloud.com/articles/outbound-campaign-details-view/
What would you select from the Admin>Outbound Dialing menu to create a new campaign?
A . Scripts
B . Schedules
C . Campaign Dashboard
D . Campaign Management
Answer: D
Explanation:
Reference: https://help.mypurecloud.com/articles/create-predictive-dialing-campaign/
What statements are true regarding contact lists used for outbound campaigns? (Choose three.)
A . Contact lists must contain the home phone number and first and last name fields, at a minimum
B . Contact lists are read-only and cannot be updated by the agents
C . A contact list can have its own unique structure, including an arbitrary number of phone number types
D . Each campaign can have its own contact list, or contact lists can be shared among campaigns
E . To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name
Answer: C,D,E
Explanation:
Reference: https://help.mypurecloud.com/articles/contact-lists-view/
Policies automate repetitive quality management tasks .
What items could be defined as policies? (Choose three.)
A . Update the Do Not Call list with records that have the appropriate wrap-up code
B . Determine how many evaluations per hour to assign to a quality evaluator
C . Set up a schedule to run a daily report
D . Automatically assign an evaluation for all calls over 5 minutes
E . Determine how long to retain recordings and whether to archive or delete them
Answer: C,D,E
Explanation:
Reference: https://help.mypurecloud.com/articles/about-quality-policies/
What two options are available to create a customized user role?
A . Copy an existing role then add the necessary permissions to meet your needs
B . Create a new Role and assign the necessary permissions to that role
C . Create or modify a workgroup to meet your needs
D . Create a new Group and assign the necessary permissions to the group
Answer: B
Select the applicable options for Genesys Cloud Architect. (Choose three.)
A . Play pre-recorded messages
B . Convert text to speech
C . Configure queues
D . Configure skills
E . Receive and route calls
Answer: A,B,C
Explanation:
Reference: https://help.mypurecloud.com/articles/architect-features/
What are callable time sets?
A . Callable Time Sets allow you to define calling times for various time zones. Multiple Callable Time Sets can then be associated with a single campaign.
B . Callable Time Sets allow you to define calling times for various time zones. A Callable Time Set can then be associated with multiple campaigns.
C . Callable Time Sets provide a way to define your own time zones to associate with a campaign.
D . Callable Time Sets are used to define when a campaign starts and stops.
Answer: D
Explanation:
Reference: https://help.mypurecloud.com/articles/create-callable-times-entry/