When a Belt wishes to clarify the activities of various departments in a Process Map she is creating she adds a feature to the map called ______________.
A . Department Dividers
B . Passing Lanes
C . Swim Lanes
D . Responsibility Paths
Answer: C
To construct a Fishbone Diagram and capture all the issues of interest it is best if your team uses the ________________ approach.
To construct a Fishbone Diagram and capture all the issues of interest it is best if your team uses the ________________ approach.
A . Graphical
B . Data collection
C . Shewhart
D . Brainstorming
Answer: D
Stability, Bias and Linearity define the ___________ of a Measurement System.
Stability, Bias and Linearity define the ___________ of a Measurement System.
A . Sensitivity
B . Repeatability
C . Accuracy
D . Precision
Answer: C
The essence of Lean is to concentrate effort on ____________________ while improving process flow to achieve speed and agility at lower cost.
The essence of Lean is to concentrate effort on ____________________ while improving process flow to achieve speed and agility at lower cost.
A . Defect removal
B . Removing waste
C . Overtime reduction
D . Rework reduction
Answer: B
Which of the following would likely be a CTQ (Critical-to-Quality) for the purchase of a service?
Which of the following would likely be a CTQ (Critical-to-Quality) for the purchase of a service?
A . Documentation is clear
B . Was timely in delivery
C . Required no redo
D . All of these answers are correct
Answer: D
The “Method” category of Root Causes on a Fishbone Diagram is primarily used to generate ideas as to the possible causes for defects by the ____________.
The “Method” category of Root Causes on a Fishbone Diagram is primarily used to generate ideas as to the possible causes for defects by the ____________.
A . Inventory management
B . Effects of the environment
C . Way work is done
D . Parts or forms used
Answer: C
To reduce the people or operator introduced defects into a process it is best if a Belt can design and implement a means of ________________ into the process.
To reduce the people or operator introduced defects into a process it is best if a Belt can design and implement a means of ________________ into the process.
A . Measurement automation
B . Operator alertness
C . Full Automation
D . Constant supervision
Answer: C
At the beginning of a project we must keep in mind there are basically three views of a process: What you THINK it is, what it ACTUALLY is and What is DOCUMENTED.
At the beginning of a project we must keep in mind there are basically three views of a process: What you THINK it is, what it ACTUALLY is and What is DOCUMENTED.
A . True
B . False
Answer: B
One of the primary benefits of your team working together to create an X-Y Diagram is that the data collected from this exercise is accurate and certain.
One of the primary benefits of your team working together to create an X-Y Diagram is that the data collected from this exercise is accurate and certain.
A . True
B . False
Answer: B
The Control Plan is the road map to sustaining the improvements made through the Lean Six Sigma project and should therefore involve keeping the __________ up to date as a means of supporting the Response Plan.
The Control Plan is the road map to sustaining the improvements made through the Lean Six Sigma project and should therefore involve keeping the __________ up to date as a means of supporting the Response Plan.
A . X-Y Diagram
B . Shewhart Chart
C . FMEA
D . Customer Service Plan
Answer: C