HP2-I14 Online Training Archives

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1. What are three technology Innovations of HP Jetlntelligence? (Select three.)

instant ink

Page Maximlzer

ColorLok

Auto-Seal Removal

Pigment-based Ink

Print Gauge

2. A customer has been buying non-HP supplies because they believe they are more affordable.

Which hidden costs of non-HP supplies should this customer be aware of?

Inability to refill non-HP cartridges

compatibility Issues with standard papers

ink colors that fade over time

wasted ink and printer downtime

3. Which print cartridge recycling option does HP offer?

HP has installed recycling kiosks in Fortune 500 companies for convenient return of used supplies.

In each Original HP print cartridge package, HP includes prepaid shipping labels for free and convenient return of empty cartridges.

HP has authorized recycling partners in more than 50 countries that will send brand new ink cartridges when customers return empty ones.

In some countries, HP customers can order free recycling envelopes and boxes with pre-paid shipping.

4. How does the HP Planet Partners program protect the world's environment?

Countries with contracts with the HP Planet Partners program have agreed to keep all printer inks out of local water sources.

HP has agreements In more than 190 countries to minimize the amount of potable water used to manufacture ink cartridges.

HP works with governments worldwide to use local distribution networks, reducing the carbon footprint Involved with product distribution.

No HP cartridge returned through the HP Planet Partners program will go to a landfill.

5. A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment.

How should you respond to this customer?

Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.

Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.

Almost 90% of remanufactured cartridges end up in a landfill.

Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.

6. Which HP team educates partners on the correct use of HP's funds and rebates, checks for signs of Improper trade?

Product Security Response Team (PSRT)

Anti-Counterfeiting and Fraud (ACF)

Customer Delivery Inspection (COI)

Compliance and Risk Management (CoRM)

7. Why should HP partners be aware of intellectual property (IP) rights infringement violations?

Partners that sell imitation cartridges that infringe on patents are not liable for legal costs incurred.

Imitation cartridges that violate IP property rights usually arrive dead on arrival at customer sites.

Sellers of imitation cartridges that violate IP property rights can face court action.

Amazon fines and bans sellers that offer products that commit IP infringement violations.

8. A customer has asked for Information supporting your recommendation of Original HP cartridges.

What can you provide to this customer to support the HP value proposition? (Select two.)

user testimonials

warranty Information

studies and briefs

Informed decisions

low-cost replacements

9. What the maximum expected prior of time that documents printed with Original HP PageWide cartridges and placed in dark storage can last?

20 years

50 years

200 years

500 years

10. How do HP Customer Delivery Inspections (CDIs) protect enterprise and public-sector customers?

by assessing public tenders and related bids tor suspicious supplier names used in the bill of materials

by holding free seminars to educate customers about the counterfeiting dangers and ways to detect counterfeit products

by examining suspicious large or mid-sized purchases for counterfeit and illicit products

by certifying distribution vendors that have installed security measures at their warehouses and on their delivery vehicles