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Which statement is correct?
Which statement is correct?A . A site in WFM always corresponds to a Switch in Genesys Administrator.B . A site is always a part of Business Unit.View AnswerAnswer: A
Which of the following is responsible for building WFM schedules?
Which of the following is responsible for building WFM schedules?A . WFM ServerB . WFM Data AggregatorC . WFM BuilderD . WFM SchedulerView AnswerAnswer: D
In order to successfully create and process a schedule which of the following applications are required to run? (Choose two.)
In order to successfully create and process a schedule which of the following applications are required to run? (Choose two.)A . WFM Configuration UtilityB . WFM for SupervisorsC . WFM DaemonD . WFM BuilderE . Universal Routing ServerView AnswerAnswer: AD
What is the maximum number of Exceptions which can be created per site?
What is the maximum number of Exceptions which can be created per site?A . 10B . 30C . 100D . 1000E . No LimitView AnswerAnswer: E Explanation: Reference: http://www.genesys.com/resources/training/certification/Exam_Study_Guide_GCP8_CWFM.pdf
Which of the fallowing can be configured to send (through a customer-supplied SMTP server) E-mail notifications to agents and supervisors?
Which of the fallowing can be configured to send (through a customer-supplied SMTP server) E-mail notifications to agents and supervisors?A . WFM SMTPServerB . WFM MailServerC . WFM BuilderD . WFM DaemonView AnswerAnswer: C Explanation: Reference: http://docs.genesys.com/Documentation/WM/latest/Admin/Components
Using which application can you backup the WFM Database?
Using which application can you backup the WFM Database?A . Genesys AdministratorB . WFM Database UtilityC . WFM Backup UtilityD . WFM Configuration UtilityE . WFM WebView AnswerAnswer: E Explanation: Reference: http://docs.genesys.com/Documentation/WM/latest/Admin/PrepWFM
Which two statements about OSPFv3 are true? (Choose two.)
Which two statements about OSPFv3 are true? (Choose two.)A . It supports unicast address families for IPv4 and IPv6.B . It supports unicast address families for IPv6 only.C . It supports only one address family per instance.D . It supports the use of a cluster ID for loop prevention.E ....
Which of the following Time Profiles is valid for statistics used in WFM?
Which of the following Time Profiles is valid for statistics used in WFM?A . WFMProfile, Selection=0:00+0:10B . WFMProfile, Growing=0:00+0:30C . WFMProfile, Sliding=0:00+0:15D . WFMProfile, Growing=0:00+0:15E . WFMProfile, sliding=0:00+0:05View AnswerAnswer: D Explanation: Reference: http://docs.genesys.com/Documentation/WM/8.5.0/Admin/Statistics
Which of the WFM Applications below connects to the Stat Server in order to receive Real-Time Adherence information from Genesys?
Which of the WFM Applications below connects to the Stat Server in order to receive Real-Time Adherence information from Genesys?A . WFM BuilderB . WFM Configuration UtilityC . WFM WebD . WFM Data AggregatorView AnswerAnswer: B Explanation: Reference: http://www.genesys.com/resources/pdfs/certification-details-gcp7-cwfm.pdf
Which of the following Genesys documentation will answer questions regarding sizing the WFM Database?
Which of the following Genesys documentation will answer questions regarding sizing the WFM Database?A . Genesys 8.0 Supported Operating Systems and Database Reference ManualB . WFM 8.x Administrator's GuideC . Genesys 8.x Database sizing EstimatorD . WFM Installation ManualView AnswerAnswer: B Explanation: Reference: http://www.genesys.com/resources/training/certification/Exam_Study_Guide_GCP8_CWFM.pdf
