How many types of Genesys Cloud Contact Center Licenses are available?
A . 5
B . 2
C . 3
D . 4
Answer: C
Explanation:
Reference: https://help.mypurecloud.com/faqs/what-defines-a-billable-concurrent-user-for-genesys-cloud-contact-center-services/
What is the maximum file size that a user can upload into Genesys Cloud Documents?
What is the maximum file size that a user can upload into Genesys Cloud Documents?
A . 10 MB
B . 100 MB
C . 2 GB
D . No Limit
Answer: C
Explanation:
Reference: https://help.mypurecloud.com/faqs/can-upload/
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
A . Genesys Cloud 1
B . Genesys Cloud 2
C . Genesys Cloud 3
D . Genesys Cloud 4
Answer: C
Which setting would you click to configure this behavior?
You want each group to have a place where they can upload, organize, and share documents and files.
Which setting would you click to configure this behavior?
A . Workspaces
B . People
C . Queues
D . Groups
Answer: A
What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)
What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)
A . Blackberry OS
B . IOS
C . Windows 10 mobile
D . EOS
E . Android
Answer: BE
Explanation:
Reference: https://help.mypurecloud.com/articles/download-mobile-apps-2/
What else must happen next for the video chat to work?
You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat.
What else must happen next for the video chat to work?
A . Other participants must also click on the Open video call icon.
B . All participants must click on the Join button in the video chat view.
C . All participants, except the initiator, must click on the Join button in the chat view.
D . Participants automatically placed in the video chat when clicking on the chat room.
Answer: B
How many categories of routing are there in a Call Route under the Call Routing page?
How many categories of routing are there in a Call Route under the Call Routing page?
A . 5
B . 4
C . 3
D . 2
Answer: D
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
A . In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
B . In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
C . In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
D . In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
Answer: D
When you configure to place a call outside the contact center, is it possible for you to assign a default country code?
When you configure to place a call outside the contact center, is it possible for you to assign a default country code?
A . Yes
B . No
Answer: A
Explanation:
Reference: https://help.mypurecloud.com/articles/configure-country-codes/
Where can you find people in your organization and add external contacts to the organization?
Where can you find people in your organization and add external contacts to the organization?
A . Documents
B . Activity
C . Directory
D . Location
Answer: C