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What is causing these error messages?
A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files. 2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR C AuthorizationService-3.4.0.0.340003 C Caught exception while authenticating with data source: HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out]at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticationSystemException(LdapDAOClientImpl.java:116) What...
For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication Manager, which state is true?
For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication Manager, which state is true?A . WorkRequestID=RouteRequestID=ContactIDB . WorkRequestID=ContextStoreID=UCID=ContactIDC . WorkRequestID=Customer=UCID=ContactIDD . WorkRequestID=ContextStoreID and ConatactID=UCIDView AnswerAnswer: B
Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)
Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)A . /var/log/Avaya/dcm/pu/CallServerConnectorB . /var/log/Avaya/services/CallServerConnectorC . /var/log/Avaya/dcm/pu/AgentControllerServiceD . /var/log/Avaya/services/CustomerControllerServiceView AnswerAnswer: AC
Which Avaya Oceana® snap-in log file contains these log messages?
After the new implementation has been performed by the Avaya Business Partner, a customer is trying to login to their Agents Workspaces. While the agent is trying to login, the engineer finds the following error messages: 2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR C AuthorizationService-3.4.0.0.340003 C Caught exception while authenticating...
When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?
When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?A . Each clusterB . Common Component clusterC . UAC clusterD . OCP clusterView AnswerAnswer: C
Which statement regarding UCAStore Backup is correct?
Which statement regarding UCAStore Backup is correct?A . UCAStore backup can be taken without entering the backup password.B . UCAStore backup can be run immediately or scheduled later.C . UCAStore backup is mandatory for the Avaya Oceana® solution.D . UCAStore backup can be run immediately and it does not support...
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana® agents?
You have successfully deployed the Avaya Oceana® solution. Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana® agents? (Choose two.)A . The Avaya Oceana® administrators are in READY state for voice channel.B . The AES and CSC connections are established.C . The Avaya...
Which Avaya Oceana® component must be backed up?
A customer wants to take a backup of their email, Webchat and SMS interactions. Which Avaya Oceana® component must be backed up?A . UCMDataCollector Database BackupB . Omnistore DB Database BackupC . UCAStoreService Database BackupD . Omnistore DB Controller Data StoreView AnswerAnswer: C
Which log will show more relevant logs for UAC?
A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC). Which log will show more relevant logs for UAC?A . /var/log/Avaya/dcm/pu/UnifiedAgentController/ua-bpm-pu.logB . /var/log/Avaya/services/UCAStoreService/UCAStoreService.logC . /var/log/Avaya/dcm/pu/CSCService/CSCService/.logD . /var/log/Avaya/services/ContactCenterService/ContactCenterService.logView AnswerAnswer: B
What is the current status of the Agent Workspaces?
A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an issue with the Avaya Oceana Agent Workspaces and receive the following log messages: Log File: wa-wae-pu-*.log 09-20 11:41:29, 855 [wa-engine-thread ] INFO WaeEventMapper C [.2.0.0.480_1] [M:processInboundEvent (ResourceStateEvent) ] [T:]. Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,...
