What is causing these error messages?

A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files. 2018-04-19 06:04:45,386 AuthorizationService ERROR C AuthorizationService-3.4.0.0.340003 C Caught exception while authenticating with data source: HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticationSystemException(LdapDAOClientImpl.java:116) What is causing these error...

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For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication Manager, which state is true?

For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication Manager, which state is true?A . WorkRequestID=RouteRequestID=ContactIDB . WorkRequestID=ContextStoreID=UCID=ContactIDC . WorkRequestID=Customer=UCID=ContactIDD . WorkRequestID=ContextStoreID and ConatactID=UCID View Answer Answer: B...

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Which Avaya Oceana® snap-in log file contains these log messages?

After the new implementation has been performed by the Avaya Business Partner, a customer is trying to login to their Agents Workspaces. While the agent is trying to login, the engineer finds the following error messages: 2018-04-19 06:04:45,386 AuthorizationService ERROR C AuthorizationService-3.4.0.0.340003 C Caught exception while authenticating with data source: HR-LAB...

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Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana® agents?

You have successfully deployed the Avaya Oceana® solution. Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana® agents? (Choose two.)A . The Avaya Oceana® administrators are in READY state for voice channel.B . The AES and CSC connections are established.C . The Avaya Oceana® agents are in...

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Which log will show more relevant logs for UAC?

A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC). Which log will show more relevant logs for UAC?A . /var/log/Avaya/dcm/pu/UnifiedAgentController/ua-bpm-pu.logB . /var/log/Avaya/services/UCAStoreService/UCAStoreService.logC . /var/log/Avaya/dcm/pu/CSCService/CSCService/.logD . /var/log/Avaya/services/ContactCenterService/ContactCenterService.log View Answer Answer: B...

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What is the current status of the Agent Workspaces?

A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an issue with the Avaya Oceana Agent Workspaces and receive the following log messages: Log File: wa-wae-pu-*.log 09-20 11:41:29, 855 INFO WaeEventMapper C . Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY, nativeResourceID=6006800,sourceId=e_CM_1, channel=Voice, accountId=6006800, workLimit=1,...

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