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Which snap-in is required for implementing POM in an Avaya Oceana ® solution?
Which snap-in is required for implementing POM in an Avaya Oceana ® solution?A . ORCRestServiceB . AgentControllerServiceC . AutomationControllerD . OBCServiceView AnswerAnswer: D Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101051672
Which component holds multimedia customer history information?
Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous multimedia interactions with the customer. Which component holds multimedia customer history information?A . Omnichannel DatastoreB . Avaya Aura® Session ManagerC . External Data MartD . Avaya Control ManagerView AnswerAnswer: A
After enabling secure communication for a cluster, which additional configuration parameter needs to be updated for the cluster?
A customer’s recommendation is to use secure communication between all the components involved in the Avaya Oceana® solution. After enabling secure communication for a cluster, which additional configuration parameter needs to be updated for the cluster?A . Cluster ProfileB . Cluster groupC . Cluster IPD . Cluster Fully Qualified Domain...
After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya Oceana®?
After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya Oceana®?A . The customer Controller Snap-in sends the “create new contact request” to OCP Snap-in.B . The customer Controller Snap-in sends the “create...
For an Avaya Oceana® solution, which Cluster Profile is used for an Oceana® cluster deployment?
For an Avaya Oceana® solution, which Cluster Profile is used for an Oceana® cluster deployment?A . Engagement Assistant SpeechB . Customer EngagementC . Core PlatformD . Context StoreView AnswerAnswer: B Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101051566
For the implementation of an Avaya mobile Video solution, which two additional components are required? (Choose two.)
For the implementation of an Avaya mobile Video solution, which two additional components are required? (Choose two.)A . Avaya Aura® Web GatewayB . Avaya Mobile Video GatewayC . Avaya Aura® Media ServerD . Equinox Management ServerE . Avaya Aura® Session ManagerView AnswerAnswer: CE
While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose three.)
While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose three.)A . Route toB . Barge-inC . CoachD . TransferE . ObserveView AnswerAnswer: BDE Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101029734
Which statement about Avaya Oceana® Engagement Designer (ED) Work Flows is true?
Which statement about Avaya Oceana® Engagement Designer (ED) Work Flows is true?A . ED Work Flows are not required while Task Bundles are present in the Engagement Designer.B . ED Work Flow is mandatory for only Multimedia Interaction Channels (chat, email, SMS, etc.)C . ED Work Flow cannot be edited...
Which two snap-ins are responsible for collecting Oceana® data and providing it to the ReliableEventing Framework? (Choose two.)
Which two snap-ins are responsible for collecting Oceana® data and providing it to the ReliableEventing Framework? (Choose two.)A . OmniCenter ProvisioningCollectorB . UCMDataCollectorC . AgentControllerServiceD . UCMServiceE . Authorization ServiceView AnswerAnswer: CD
Which two options are available to customers for integrating Social Channel with their social media platforms with Avaya Oceana®? (Choose two.)
Which two options are available to customers for integrating Social Channel with their social media platforms with Avaya Oceana®? (Choose two.)A . Google CloudB . AVAC . DevConnect APD . Microsoft AzureE . Digital OceanView AnswerAnswer: BC
