600-455 exam

In a Cisco Finesse 10.0(x) deployment, which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop? (Choose two.)A . digital certificateB . certificate authority certificateC . domain validation certificateD . self-signed certificateE . root certificateView...

Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?A . Boolean or proficiencyB . string or integerC . Boolean or integerD . proficiency or arrayView AnswerAnswer: A

The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.)A . SIP call control messagesB . routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)C . service...

Which two statements about combining IP telephony and Cisco Unified Contact Center Enterprise Extensions on the same IP phone are true? (Choose two.)A . Cisco Unified CCE supports only one agent ACD line on the IP phone.B . The ACD line on the IP phone may have voicemail or call...

In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, which two Dialing Modes apply to Transfer to IVR based campaigns? (Choose two.)A . Preview dialing modeB . Direct Preview dialing modeC . Progressive dialing modeD . Predictive dialing modeE . Callback modeView AnswerAnswer: C,D

Which two statements about Cisco Unified Mobile Agents are true? (Choose two.)A . An additional voice gateway is required for Silent Monitoring.B . They extend and connect.C . They perform call control features (example: Hold/Conference/Transfer) only from the agent desktop.D . They are limited only to PSTN phones and mobile...

In a Cisco Finesse 10.0(x) deployment, which option is needed from the primary and secondary servers for certificate authority to generate a root, intermediate, and application certificate for Cisco Finesse?A . fully qualified domain name of the serversB . physical MAC address of the NIC card from the Cisco Finesse...

Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)A . SIP REFER label and SigDigitsB . SIP REFER with ICM router requeryC . SIP REFER with ICM script Send To VRU nodeD . SIP REFER with custom...

In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, which two Dialing Modes apply to Transfer to IVR based campaigns? (Choose two.)A . Preview dialing modeB . Direct Preview dialing modeC . Progressive dialing modeD . Predictive dialing modeE . Callback modeView AnswerAnswer: C,D

In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)A . administration serverB . real-time data serverC . analytical serverD . recording serverE . static serverF . performance serverView AnswerAnswer: A,B