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When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?
When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?A . CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE, VXML GatewayB . CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type...
Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?
Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?A . Boolean or proficiencyB . string or integerC . Boolean or integerD . proficiency or arrayView AnswerAnswer: A
Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?
Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?A . configuration requestsB . skill group dataC . routing and DMP control trafficD . Real-Time MonitoringView AnswerAnswer: C
Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)A . basic call control (answer, hold, retrieve, end, and make call)B . advanced call control (consultation, transfer after consult, conference after consult)C . agent historical reportsD . ready and login reason codesE . phonebooks and workflowsF...
Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)A . basic call control (answer, hold, retrieve, end, and make call)B . advanced call control (consultation, transfer after consult, conference after consult)C . agent historical reportsD . ready and login reason codesE . phonebooks and workflowsF...
In a Cisco Finesse 10.0(x) deployment, which option is needed from the primary and secondary servers for certificate authority to generate a root, intermediate, and application certificate for Cisco Finesse?
In a Cisco Finesse 10.0(x) deployment, which option is needed from the primary and secondary servers for certificate authority to generate a root, intermediate, and application certificate for Cisco Finesse?A . fully qualified domain name of the serversB . physical MAC address of the NIC card from the Cisco Finesse...
In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)
In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)A . administration serverB . real-time data serverC . analytical serverD . recording serverE . static serverF . performance serverView AnswerAnswer: A,B
Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)
Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)A . transfer call routing from agent to agentB . CTI data on Cisco Agent Desktop screen popC . Courtesy CallbackD . Cisco Mobile AgentsE . Cisco Extension...
In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for dialing?
In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for dialing?A . pending contacts, callbacks, retriesB . callbacks, retries, pending contactsC . retries, callbacks, pending contactsD . pending contacts, pending callbacks,...
Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)
Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)A . transfer call routing from agent to agentB . CTI data on Cisco Agent Desktop screen popC . Courtesy CallbackD . Cisco Mobile AgentsE . Cisco Extension...
