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Which of the following is the BEST method of securing the phone?
A user’s phone contains customer’s PII. The user cannot have the phone automatically wiped because the data is very valuable. Which of the following is the BEST method of securing the phone?A . Fingerprint lockB . Passcode lockC . Swipe lockD . PIN lockView AnswerAnswer: A
Which of the following should the technician do NEXT according to malware removal best practices?
A technician has identified malware on a user’s system. Which of the following should the technician do NEXT according to malware removal best practices?A . Enable System Restore and create a restore point so no data is lostB . Educate the user about how to avoid malware in the futureC...
Which of the following command-line tools should the technician use to apply the new policy?
After a virus has been spread unknowingly via USB removable hard drives, a technician is tasked with limiting removable hard drive access to certain network users. USB ports are used for many devices, including scanners, printers, and signature pads, so a policy is created to deny access to removable hard...
Which of the following Control Panel utilities should the technician use?
A technician needs to edit a protected .dll file but cannot find the file in the System32 directory. Which of the following Control Panel utilities should the technician use?A . SystemB . DisplayC . Folder OptionsD . Indexing OptionsView AnswerAnswer: C
Which of the following is the amount of memory a user is limited to with a 32-bit version of Windows?
Which of the following is the amount of memory a user is limited to with a 32-bit version of Windows?A . 2GBB . 4GBC . 8GBD . 16GBView AnswerAnswer: B
Which of the following is MOST likely causing this error?
A technician has just finished installing a secondary OS on a workstation. After rebooting the computer, the technician receives the following error: No OS found.The technician confirms the boot.ini file is correct. Which of the following is MOST likely causing this error?A . The computer has GRUB Legacy installedB ....
Which of the following settings or features is responsible for the problems Ann is experiencing?
Ann, a user, is attempting to log in to her email service form a third-party email client on her phone. When Ann enters her usual username and password, she receives an error message saying the credentials are invalid. Ann then decides to reset her email password, but after the reset,...
Which of the following steps should be taken FIRST to determine the cause of the issue?
A user’s smartphone is making the camera shutter noise even when the user is not taking pictures. When the user opens the photo album, there are no new pictures. Which of the following steps should be taken FIRST to determine the cause of the issue?A . Uninstall the camera applicationB...
Which of the following should the technician do NEXT?
A manager with a restricted user account receives the following error message: Windows Update cannot currently check for updates because the service is notrunning. The manager contacts the help desk to report the error. A technician remotely connects to the user’s computer and identifies the problem. Which of the following...
Which of the following is the BEST choice for the technician to make?
A technician is working at a help desk firm and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?A . Politely...
