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Which of the following should the technician have covered previously as part of the original repair?
Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned. Which of the following should the technician have covered previously as part of the original repair?A . End-user educationB . Pre-installation environment cleaningC ....
Which of the following should the technician replace to prevent these issues in the future?
A user contacts a technician to troubleshoot server errors. The user explains that some files will not open on the server, the data backups are operational, and the weather has been bad. The technician notices missing time slots in the event log. Which of the following should the technician replace...
Which of the following commands should the technician use to correct this issue?
A technician is working on a Windows 10 PC that is running slowly. Which of the following commands should the technician use to correct this issue? (Choose two.)A . dirB . chkdskC . dismD . ipconfigE . formatF . diskpartView AnswerAnswer: BC
Which of the following upgrade methods should the technician use?
A technician is installing the latest OS on a user’s system. The user wants all of the settings and files to remain intact during the installation. Which of the following upgrade methods should the technician use?A . network installationB . clean installC . in-place upgradeD . image deploymentView AnswerAnswer: C
Which of the following actions should the user take?
An end user is browsing the Internet when multiple browser pages open by themselves. The user notices the PC is running slowly, even while not browsing the Internet. Which of the following actions should the user take?A . Update antivirus definitionsB . Install anti-malware softwareC . Enable the pop-up blockerD...
Which of the following is the maximum RAM limit of a Windows 32-bit version?
Which of the following is the maximum RAM limit of a Windows 32-bit version?A . no limitB . 4GBC . 8GBD . 32GBView AnswerAnswer: B
Which of the following would the project team MOST likely add to the SOW?
A project team is organized to implement a new wireless solution for a school. The team has already done the network diagrams and knows the locations that will need to be addressed in the project. The team is in the process of creating an SOW for the project as a...
Which of the following should the technician attempt NEXT?
A user’s computer is displaying a black screen. The technician restarts the computer, but the OS still does not load. The technician discovers the OS was patched the previous evening. Which of the following should the technician attempt NEXT?A . Reboot into safe mode and roll back the updatesB ....
Which of the following Control Panel utilities should the technician use?
A technician needs to edit a protected .dll file but cannot find the file in the System32 directory. Which of the following Control Panel utilities should the technician use?A . SystemB . DisplayC . Folder OptionsD . Indexing OptionsView AnswerAnswer: C
Which of the following are the NEXT steps Joe should take to resolve the issue?
Ann, an employee at a company, calls the help desk to report issues logging on to a vendor’s website. Joe, the technician, is able to log in successfully with his credentials before going to Ann’s office. However, when he attempts to log in from Ann’s office, Joe experiences the same...
