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With which of the following types of infections are the PCs MOST likely infected?
A network administrator notifies a technician that the company is experiencing a DDoS attack. Several internal Windows PCs are the source of the traffic. The network administrator gives the technician the Windows computer names and states they be scanned and cleaned immediately. With which of the following types of infections...
Which of the following should the technician attempt NEXT?
A user’s computer is displaying a black screen. The technician restarts the computer, but the OS still does not load. The technician discovers the OS was patched the previous evening. Which of the following should the technician attempt NEXT?A . Reboot into safe mode and roll back the updatesB ....
Which of the following would MOST likely fix the issue?
A user calls the help desk regarding a new Windows issues that started in the morning. The user can no longer use any locally attached devices, such as a mouse or a printer, and a reboot did not fix the problem. Which of the following would MOST likely fix the...
Which of the following should they use at this site while setting up the server room?
A team needs to deploy a temporary server room at a site to provide support during construction. Which of the following should they use at this site while setting up the server room?A . Air filtersB . Privacy screensC . VacuumsD . ESD matsView AnswerAnswer: A
Which of the following command-line tools should the technician use to apply the new policy?
After a virus has been spread unknowingly via USB removable hard drives, a technician is tasked with limiting removable hard drive access to certain network users. USB ports are used for many devices, including scanners, printers, and signature pads, so a policy is created to deny access to removable hard...
Which of the following should the technician have covered previously as part of the original repair?
Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned. Which of the following should the technician have covered previously as part of the original repair?A . End-user educationB . Pre-installation environment cleaningC ....
Which of the following can Joe do to ensure the backups will work if needed?
Joe, a systems administrator, is setting up a risk management plan for the IT department. Part of the plan is to take daily backups of all servers. The server backups will be saved locally to NAS. Which of the following can Joe do to ensure the backups will work if...
Which of the following Control Panel utilities should the technician use to configure the setting?
A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server. Which of the following Control Panel utilities should the technician use to configure the setting?A . Internet Options C AdvancedB . Internet...
Which of the following is the MOST likely cause of the problem?
An employee is unable to view in-office network folders while working at home. Which of the following is the MOST likely cause of the problem?A . Untrusted softwareB . Outdated antivirusC . MDM policiesD . Inactive VPNsView AnswerAnswer: D
Which of the following should the technician do?
Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested. Which of the...
