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Which of the following are channels? (Choose two.)
Which of the following are channels? (Choose two.)A . ContactsB . WebC . ChatD . ArticleView AnswerAnswer: B, C Explanation: Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/configure-csm-omni-channel.html
Which social media channels are NOT available out-of-box?
Which social media channels are NOT available out-of-box?A . FacebookB . TwitterC . LinkedInD . All of the aboveE . None of the aboveView AnswerAnswer: C
What CSM entity would you recommend ACME to store the customer’s Twitter profile details?
ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer’s Twitter profile details?A . AccountB . Not supportedC . ConsumerD . Social ProfileE . Personnel FileView AnswerAnswer: D
If only one user reports a content for moderation, the content will be hidden.
If only one user reports a content for moderation, the content will be hidden.A . TrueB . FalseView AnswerAnswer: B Explanation: Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-communities/task/approve-reject-content.html
Which CSM Configurable Workspace feature enables agents to quickly view records in the contextual side panel without switching tabs?
Which CSM Configurable Workspace feature enables agents to quickly view records in the contextual side panel without switching tabs?A . Contextual SearchB . Agent AssistC . Dynamic Related RecordsD . Record InformationView AnswerAnswer: C
