ServiceNow CIS-HAM Certified Implementation Specialist – Hardware Asset Management Online Training
ServiceNow CIS-HAM Online Training
The questions for CIS-HAM were last updated at Aug 07,2025.
- Exam Code: CIS-HAM
- Exam Name: Certified Implementation Specialist - Hardware Asset Management
- Certification Provider: ServiceNow
- Latest update: Aug 07,2025
An event runs each night to send reminders to contract administrators about contract expiration dates (e.g., so they can renew or renegotiate the contract).
By default, when does the contract administrator receive these notifications? (Choose four)
- A . 10 days before
- B . 1 week before
- C . 60 days before
- D . Day of expiration
- E . 90 days before
- F . 30 days before
During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized".
What is the most likely cause?
- A . The model name is missing from the hardware model record.
- B . The model number is missing from the hardware model record.
- C . The model product is missing from the hardware model record.
- D . The model manufacturer is missing from the hardware model record.
During an audit, when is the Expected Assets list populated in the asset audit form?
- A . When the nightly scheduled job runs
- B . When scanning completes
- C . When scanning begins
- D . Pre-populated by the asset manager before audit
- E . When the asset manager Submits the results
Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard.
What are the potential causes of this? (Choose three)
- A . The hardware model content has not yet been downloaded from the Content Service
- B . Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
- C . Your hardware model form contains a good model number, but a badly formatted model name
- D . You have opted out of the ServiceNow Content Service
- E . A normalization rule for the hardware model does not exist in the Content Service
Which is NOT considered an asset?
- A . Websites
- B . Switches
- C . Routers
- D . Buildings
- E . Software entitlements
When transferring non-consumable assets between stockrooms, how must they be transferred?
- A . In sets of two items
- B . No more than 10% of the source stockroom’s inventory
- C . As a single entity with a quantity of one
- D . In groups of ten items
An asset is manually created from a purchase order before it has been shipped by the supplier.
By default, the state of the asset is set to:
- A . On order
- B . In use
- C . Awaiting delivery
- D . Pending transfer
Which of these tables are installed with Hardware Model Normalization? (Choose three)
- A . Device Type
- B . Hardware Manufacturer
- C . Hardware Normalize Key
- D . Hardware Model Library
- E . Device Name
Publishing an item to the Service Catalog can be done by using the “Publish to Hardware Catalog” related link in:
- A . Product Catalog
- B . Inventory Catalog
- C . Asset Catalog
- D . Supplier Catalog
Which of the following are valid contract states during a contract’s lifecycle? (Choose four)
- A . Draft
- B . Canceled
- C . Renewed
- D . Extended
- E . Active
- F . Renegotiated
- G . Expired
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