Pegasystems PEGACPCSD24V1 Certified Pega Customer Service Developer 24 Online Training
Pegasystems PEGACPCSD24V1 Online Training
The questions for PEGACPCSD24V1 were last updated at May 11,2025.
- Exam Code: PEGACPCSD24V1
- Exam Name: Certified Pega Customer Service Developer 24
- Certification Provider: Pegasystems
- Latest update: May 11,2025
What best practice should be followed to ensure successful coexistence when integrating Pega applications with third-party systems?
- A . Implementing manual data entry for critical processes
- B . Using real-time data synchronization methods
- C . Avoiding the use of APIs
- D . Customizing all data exchanges manually
Which of the following are common data integration techniques? (Select two)
- A . ETL (Extract, Transform, Load)
- B . VPN (Virtual Private Network)
- C . API (Application Programming Interface)
- D . SQL (Structured Query Language)
What are the benefits of using pre-configured dialogs for customer service representatives? (Choose Two)
- A . Consistent customer interactions
- B . Increased call handling time
- C . Enhanced compliance with company policies
- D . Reduced need for training
What is the primary purpose of data integration in a Pega application?
- A . To enable seamless data flow between systems
- B . To improve user interface design
- C . To enhance security protocols
- D . To simplify coding tasks
How does the Common Data Model support data integration across different Pega applications?
- A . By ensuring all data is stored locally
- B . By providing a standardized data structure
- C . By automating API creation
- D . By enabling real-time data encryption
How can the behavior of a service request be controlled using configuration settings in Pega?
- A . By editing the source code directly
- B . Through rule-based settings
- C . Using third-party plugins
- D . By modifying the database schema
How does a contact center typically enhance customer experience?
- A . By using automated systems to reduce the need for human interaction
- B . By providing multi-channel support including phone, email, and chat
- C . By offering extensive marketing and promotional messages
- D . By reducing the availability of live agents
What is a recommended approach when handling duplicate service requests in Pega Customer Service?
- A . Merging duplicate requests into a single case
- B . Automatically closing all duplicate requests
- C . Ignoring duplicates to avoid data conflicts
- D . Manually reviewing each duplicate request
How does Pega’s Direct Capture of Objectives (DCO) streamline the application development process?
- A . By eliminating the need for testing
- B . By capturing business objectives accurately and directly
- C . By focusing solely on technical specifications
- D . By reducing the role of business analysts
Which configuration setting is critical to automatically escalate unresolved service requests in Pega?
- A . Notification triggers
- B . Service Level Agreements (SLAs)
- C . Case dependency management
- D . Case locking mechanism
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