In Avaya Workforce Engagement, which component monitors the managed servers for alarms and collects summary data?

In Avaya Workforce Engagement, which component monitors the managed servers for alarms and collects summary data?
A . Enterprise Manager
B . LoggerServerservice
C . Dedicated network connection
D . MDL database

View Answer

Answer: A

Explanation:

According to the Avaya Workforce Optimization Select Installation Guide, Enterprise Manager is a web-based application that allows the administrator to configure and manage the Avaya Workforce Engagement system. One of the functions of Enterprise Manager is to monitor the managed servers for alarms and collect summary data. Enterprise Manager can display the health status of each server in the system, such as CPU usage, memory usage, disk space usage, and network traffic. Enterprise Manager can also alert the administrator of any critical or major alarms that occur on the servers, such as service failures, license issues, or configuration errors. Enterprise Manager can also provide reports and charts that show the summary data of the system performance and activity, such as number of calls recorded, number of evaluations completed, number of agents coached, etc.

References: Avaya Workforce Optimization Select Installation Guide