How should the workload be assigned to other Field Technicians?

A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick .

How should the workload be assigned to other Field Technicians?
A . Drag and drop the Service Appointments to other available Resources and run Optimization.
B . Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
C . Change the Scheduling Policy to “High Intensity” and activate the Background Optimization process.
D . Update the Resource a not available, select the affected Service Appointments, and press “Schedule.”

Answer: A