What should a Consultant implement to achieve this requirement?

Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined . What should a Consultant implement to achieve this requirement?A . Work Types, Skill Routing, Skill Requirements, Operating Hours B. Case process, Work Types, Entitlements, and Milestones C. Skill...

When designing the Customer Service Representative’s user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?

Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments. When designing the Customer Service Representative’s user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment? Choose 2 answersA . Scheduled End B. Arrival Window Start C. Scheduled Start D. Arrival...