How do you configure a solution to ensure the email includes the case ID for the survey?

A survey is sent to a customer via email.

How do you configure a solution to ensure the email includes the case ID for the survey?
A . Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
B . Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.
C . Delegate a business rule so representatives can customize the email content as needed on a case-by­case basis.
D . Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.

View Answer

Answer: B